Cyber Wolf Sites LLC Privacy Policy

Effective Date: 08-29-2026

Cyber Wolf Sites LLC (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy (“Policy”) describes how we collect, use, disclose, and safeguard your information when you visit our website at app.cyberwolfservice.com (the “Site”) and use our field service management software (the “Software”), including our web-based platform and accompanying mobile application (collectively, the “Services”).

By accessing or using our Services, you agree to this Policy. If you do not agree with this Policy, you must not use our Services.

1. Information We Collect

1.1 Personal Information

When you register for an account, use our Services, or contact us, we may collect personal information that can be used to identify you, including but not limited to:

• Name
• Email address
• Phone number
• Billing information (such as credit card details)
• Company name
• User credentials (username and password)

1.2 Usage Data

We may collect information about your usage of our Services, including but not limited to:

• IP address
• Browser type
• Operating system
• Pages visited and actions taken on the Site
• Mobile device information
• Service usage data (such as job scheduling, customer management, and inventory management activities)

1.3 Location Information

Our mobile application collects precise and approximate location information (GPS coordinates, accuracy radius, and timestamp) from the mobile devices of users who are assigned the technician role. This collection is a core function of the Services and is used by the technician’s employer to dispatch and coordinate field work.

• What we collect: device latitude and longitude, the accuracy of that reading, and the time it was recorded.
• When we collect it: after the technician signs in to the mobile application and grants location permission. Location is sampled periodically (approximately every five minutes) and is only transmitted when the device has moved a meaningful distance since the previous reading.
• Background collection: on Android and iOS, location may be collected while the application is in the background or closed, so that dispatching remains accurate throughout the technician’s working day. The application requests your permission and displays an in-app disclosure before any background location collection begins.
• Why we collect it: to assign technicians to nearby jobs, to provide customers with accurate arrival estimates, to verify arrival at a job site, and to support routing and dispatch.
• Who it is shared with: location data is made available to the dispatchers and administrators of the business that employs the technician. It is not sold, and it is not shared with advertisers or used for advertising or marketing purposes.
• Your choices: granting location permission is optional and can be declined or revoked at any time in your device’s operating system settings; location collection also stops when you sign out of the mobile application. Declining location permission may limit dispatching and arrival-time features.
• Retention: location records are retained for as long as they are needed for dispatch history, payroll, and job verification purposes, and are then deleted in accordance with Section 5 below. You may request deletion of your location data as described in Section 6.

We do not collect location information from the web-based platform.

1.4 Payment Information

When you use our payment processing features, we collect payment information, including credit card details, transaction amounts, and payout information.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our Services
• Determine the location of field technicians in order to dispatch jobs, estimate arrival times, verify job site arrivals, and plan routes
• Process your transactions and manage your subscriptions
• Improve, personalize, and expand our Services
• Understand and analyze how you use our Services
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Services, and for marketing and promotional purposes
• Send you text messages and notifications
• Detect and prevent fraud and other unlawful activities
• Comply with legal obligations

3. Sharing Your Information

We may share your information with third parties in the following circumstances:

• With service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services
• To comply with legal obligations, such as responding to subpoenas, court orders, or legal processes
• To protect and defend our rights or property, or the safety of our customers and the public
• With the business that employs you, where you use the Services as a technician or other member of that business (this includes location data as described in Section 1.3)
• With your consent or at your direction

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet or email transmission is ever fully secure or error-free. You should take special care in deciding what information you send to us via email.

5. Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will delete it in a secure manner.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access and receive a copy of your personal information
• The right to request rectification of your personal information if it is incorrect or incomplete
• The right to request the erasure of your personal information under certain circumstances
• The right to object to or restrict the processing of your personal information
• The right to data portability

To exercise any of these rights, please contact us using the contact details provided below.

7. Children’s Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently received personal information from a child under 18, we will delete such information from our records.

8. Changes to This Privacy Policy

We may update this Policy from time to time. We will notify you of any changes by posting the new Policy on our Site. Your continued use of the Services after the effective date of the revised Policy constitutes your acceptance of the revised Policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Cyber Wolf Sites LLC
support@cyberwolfservice.com

By using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.